IT will invest in the use of tools that facilitate efficiencies in providing end user support, including but not limited to tools that facilitate remote assistance, endpoint device management, and deployment of software updates and machine or software inventorying.
IT will endeavor to provide personalized quality customer service at all times.
IT will regularly communicate technology-related developments, global and local prevalent issues, opportunities, and training. A culture of welcoming feedback will be promoted and fostered.
IT will regularly communicate about training opportunities available through UITS and specialized training in software, general technology, and best practices. IT will take a proactive role in identifying opportunities where training may benefit units.